Refund policy

All sales are final.  

Please contact us if your item is damaged.   

you can contact us at info@grandeprairieflorist.com.


You can always contact us for any return question at info@grandeprairieflorist.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Jellycat are final sale. No exceptions.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards

Due to being such a small shop, we currently do not offer returns or exchanges   All sales are final.  Jellycat is final sale.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the event one of your items is out of stock due to inventory glitches, that item will be refunded and the rest of your order will be sent out without us notifying you.